Artigiano Del Guanto collaborates with the carrier MBE Spedizioni for the services of

The prices of the Products, expressed in Euros, are those indicated on the Site, they do not include shipping costs which are calculated and indicated separately in the order. The prices of shipments vary according to the weight of the order and the shipping location, whether national or international, except for commercial initiatives and / or promotions by the Artigiano Del Guanto who, in specific areas of the platform, will indicate the promo that could include the Seller’s payment for shipments in the order.

Delivery methods

The Products are delivered to the address indicated by the Purchaser in the order form. The costs of delivery and returns in case of non-conformity of the Products are charged to the Seller. The Seller delivers on the national territory by means of the appointed courier, with the exception of the Vatican City State and the Republic of San Marino. Delivery will take place on the street level in the time slots from 12.00 to 18.30, unless otherwise specified and with the exception of public holidays indicated by the national calendar. Delivery times may vary from 15 (fifteen) to 18 (eighteen) working days from the date of order confirmation due to force majeure. The shipment will take place after receiving confirmation of payments. If the Seller is unable to ship within the indicated terms, it will promptly notify the Buyer by e-mail. Any delays of less than 30 (thirty) days do not give the Buyer the right to refuse delivery, nor to compensation and indemnities. Refusal to deliver is not the same as exercising the right of withdrawal. The Seller will send the Buyer a confirmation email once the Products have been shipped. Delivery is completed when the Products are made available to the Buyer at the address specified in the order form. The Buyer undertakes to sign the transport document at the time of delivery as proof of its execution. The risks relating to the Products will be borne by the Buyer from the time of delivery.

Verifications by the Buyer

At the time of delivery, the Buyer must check that:

a) the number of packages delivered coincides with that indicated in the delivery note;
b) that the packaging is intact, not damaged or wet, and in any case not tampered with.

In case of non-delivery

In case of non-delivery due to the absence of the recipient and for reasons not attributable to the Seller, the Purchaser will be notified of the stock of the Products with a telephone message (SMS) or by email and the delivery will take place in the second passage with provisional storage of the goods. The second delivery step will take place within the working week. If the Purchaser cannot be traced to the address provided in the order, the product will be returned to the Seller and the subsequent shipping costs will be borne exclusively by the Purchaser. For more and more information, please follow the following link.

Delivery times

The delivery, in the national territory, is foreseen in a maximum time frame of 24-48 hours (with orders placed by 15:00) and 72 hours for the islands (For Italy) Shipping times can take about 7 working days on the European International territory. It is clarified that the ” shipping times ” are attributable to the MBE carrier but are not to be confused, but to be added to, with the technical timing of the handcrafted realization of the ordered glove.

Shipping costs to be paid by the Seller

In case of product spoiled by production errors, or in case of delivery discrepancies between the purchased product and the delivered product, the subsequent and future shipping costs will always be borne by the Seller, in compliance with the General Conditions of Sale indicated in this link